Pay Range: $48,000-56,000
Job Responsibilities:
• Monitors and reports on current ridership and operational performance trends to Senior Planner (Service Planning) and Director of Planning and Strategic Development
• Conducts research and performs data analysis on proposed or requested route and service changes through field visits, farebox data, CAD/AVL and APC data
• Prepares monthly performance reports and applicable key performance indicators
• Prepares monthly utilization reports for various third party contracts (i.e. Akron Public Schools, University of Akron and others as needed)
• Assists in conducting Title VI analyses for major service changes and to support the triennial Title VI report
• Creates and maintains geographic bus stop and route data in GIS, scheduling software platform, and online mapping services (i.e. Google Maps, etc).
• Maintains GIS file organization, produces geographic data, and creates internal and external-facing map products as required to support service analysis, grant applications, public timetables or other reports
• Coordinates with other departments in the preparation and review of transit-related information materials (e.g. public timetables, system maps, detour information, etc)
• Assists in preparing data for National Transit Database (NTD) submissions
• Maintains NTD-certification of APC data; manages video/manual passenger count requirements for initial certification process and on-going annual requirements.
• Assists in the development of service proposals
• Represents METRO at meetings and events, including public meetings for service changes or planning projects
• Respond to customer comments, questions and complaints relating to service and bus stops, and assist with any public outreach campaigns
• Assist in system-wide bus stop optimization process in coordination with short- and long-term service plans
• Assist in implementation of bus stop location changes based on policy, field observations, analysis of ridership trends and forecasted needs